Outsourced Order Fulfillment & Customer Service
With several of our OEM customers, we provide complete order fulfillment and customer service. Orders are recorded and executed in the OEM customer’s information system and shipped to the end user using the OEM customer's quality systems and paperwork. Even the boxes and tape are branded as if the part had shipped from the OEM's own distribution center. We provide 24/7 Aircraft on Ground (AOG) coverage, and we ship over 99% of stock orders on the day the order was received. ATC Aerospace's Customer Service team is focused on providing our clients with up to minute status on their orders. Our customized IT systems facilitate ease of information transfer and provide comprehensive visibility of critical data required to meet the fast paced needs of our industry.